Last Updated: Tuesday January 21st, 2020 at 15:00
1.1 What These Terms Cover
These Terms apply to all services which we supply to you ("Services"). When we contract with you, the contract will consist of these Terms, together with the following (collectively the "Agreement"):
If there is any conflict between the terms in any of these documents or in any schedule and these Terms, the terms of the relevant document or schedule will take precedence.
1.2 Alteration to and update of Services and Terms
We may from time to time make changes to this Agreement and change or discontinue any of the Services we provide. We will advise you of any such changes. If we discontinue a Service we will give you 12 months' written notice or such shorter period as may be necessary, for example in case of legislative change.
2.1 Orders will only be accepted if they are placed via our Website secure.hostgrid.com, one of our call operatives or my.hostgrid.com and if we can fulfil your order. We will accept your order by online confirmation or by email confirmation, and will provide you with an order number for reference purposes.
2.2 We accept payments in the following currencies GBP, USD, CAD, AUD and EUR.
2.3 We accept hosting subscriptions on a monthly or 12 month basis. Both subscription terms are renewed automatically at the end of the term, for the same period as the previous term.
3.1 You agree that you will keep secure the login name and password you use to access any part of the Services and not to pass that information to any unauthorised person. In the event of your login name and password being used by any unauthorised person, we accept no responsibility and you will be liable for additional charges arising therefrom.
3.2 It is your sole responsibility to make regular back-ups of your data and files used in connection with the Services. Even though we may make our own periodic back-ups for server maintenance purposes we are not responsible whatsoever for your data or files.
3.3 You agree to let us know as soon as possible on becoming aware of any unauthorised use of our Services.
3.4 You must comply with all legal requirements when using our Services including all UK Data Protection legislation and (for so long as the law of the European Union has legal effect in the UK) the General Data Protection Regulation ((EU)2016/679), the Privacy and Electronic Communications Regulations 2003 and the Computer Misuse Act 1990.
3.5 You and anyone using our Services must comply with our Acceptable Use Policy and with any security policies or requirements we inform you about.
4.2 We will act as data processor for any personal information that is contained in content that you upload onto our servers as set out in more detail in our Data Processing Agreement.
5.1 Commencement, duration and renewals
The term of the Services you order from us ("subscription period") will be set out in the relevant Order form. We will send you a reminder by email to the email address you provide in your account details no later than four weeks before your subscription period is due to expire. You will need to renew and pay for an extension of the subscription period if you wish to prevent the Services from ending. Please ensure that your contact details are kept up to date. We will not accept any liability for any failures to renew subscriptions caused by inaccurate or out of date contact details.
We cannot be held responsible for delays caused by external events that are not within our control. However we will let you know about any delays and what we are doing to try to minimise any adverse effects of the delay.
We will endeavour to perform scheduled server maintenance during off-peak hours and, if this requires any servers to be taken off line we will send you an email to give you as much advance warning of this as practicable. Where emergency maintenance work is required due to unforeseen events or security related incidents we may not be able to give you notice in advance, but will keep any server downtime to as short a period as we are able to.
5.4 Intellectual Property Rights ("IPR")
All IPRs in the Services (including in any software) are owned by us or by third party licensors. You acquire no rights in any of the Services or software that we provide or make available to you as part of our supply of Services to you.
5.5 Usage Limits
Our Service Level Agreement sets out the service levels you will receive from us.
7.1 We reserve the right to suspend the provision of Services to you in whole or in part in the following circumstances:
Where suspension occurs under clause 7.1.1 above, and the suspension is longer than twenty-eight days you will not be charged for the period of suspension. Where you have paid in advance you will be credited for or refunded the relevant amount.
8.1 You can end the Agreement in the following ways:
8.2 We will make refunds as soon as we can, and if you are a Consumer exercising a right to cancel (see clause 8.1.4 above), within 14 days of your notice of cancellation having been given to us. Please note that we may deduct from the refunds any charges for the period prior to cancellation that you received the relevant Service from us, whether you used it or not.
8.3 We can end the Agreement immediately in writing for the following reasons:
9.1 The prices we charge for our Services are clearly displayed on the ordering pages as you follow the ordering process. The prices are shown exclusive of VAT. The rate at which VAT is charged will be the rate in force at the date of supply of the Services. Please note that additional charges may be applied where you exceed any agreed usage levels or quotas.
9.2 Price increases will be notified to you by email or via my.hostgrid.com at least 28 days before coming into effect. You may end your Agreement with us for the Services that are subject to a price increase by following the procedure set out in clause 8.1.1 above.
9.3 Our charges are payable as specified in the Service specific schedules relating to the Services in question, together with VAT and any other applicable taxes.
9.4 Where you fail to make payment by the due date we reserve the right to:
9.5 Where you have selected to receive Services with automatic renewal, we will let you know when the next renewal is impending and that we will automatically charge your credit or debit card, or auto-renew via PayPal if this method is used. Notice will be given by email to your last notified email address and via my.hostgrid.com. It is your responsibility to ensure that your payment method will allow us to collect payment on automatic renewal.
9.6 If you wish to end any automatic renewal arrangement, please contact us on UK 0333 016 5227 US 1 833 223 7741 EU 0808 164 4423 AUZ 1 800 491 719 or by email at email@example.com or via the live chat function on our website so that we can agree alternative payment options with you.
9.7 Please ensure that your payment preferences are kept up to date in your my.hostgrid.com. We cannot be liable if your Service is terminated because of a failed renewal caused by our being unable to collect payment.
10.1 Nothing in this agreement shall operate to exclude or limit our liability to you, or your liability to us for:
10.2 Neither you nor we shall be liable to the other for any loss of profit, loss or destruction of data, anticipated profits, revenues, anticipated savings, goodwill or business opportunity, or for any indirect or consequential loss or damage or any other claims for compensation relating to the use or the inability to use or otherwise connected to the provision of the Services.
10.3 Save for Clause 10.1, our aggregate liability to you in respect of claims based on events in any calendar year arising out of or in connection with this agreement, or any collateral contract, whether in contract or tort (including negligence) or otherwise, shall in no circumstances exceed the value of 12 months’ cost of Services provided to you or £4,000 if greater.
10.4 Whilst we use reasonable care to maintain and monitor our systems we exclude any liability for any loss or damages whether direct or indirect that you may suffer as a result of any systems failure or any virus, worm, or other disabling device, whether or not under our control, except as set out in our Service Level Agreement.
10.5 You will compensate us for all costs, claims, damages, and expenses incurred by us or for which we may become liable due to your failure to comply with any of your obligations under this agreement (including failures arising from the actions of your end users) including but not exclusively:
11.1 In the event of any dispute or claim arising out of or related to this Agreement, you and we shall use reasonable efforts to settle the dispute or claim by consulting and negotiating with each other. This commitment is made notwithstanding each of our rights to bring a formal claim if necessary. You may also use the Online Dispute Resolution website at http://ec.europa.eu/consumers/odr an official website managed by the European Commission dedicated to helping consumers and traders resolve their disputes out-of-court. If you wish to use the Online Dispute Resolution service, please also let us know via email.
11.2 You and we irrevocably agree that:
12.1 All notices which are required to be given by you or us must be sent as follows:
12.2 This clause does not apply to the service of any proceedings or other documents in any legal action or, where applicable, any arbitration or other method of dispute resolution.
13.3 Entire Agreement
13.4 Third Party Rights
13.8 Force Majeure
We will set up your selected website hosting services package within 1 hour of accepting your Order subject to you having registered a domain name and provided us with the necessary details of it as set out in the ordering process.
Once the web hosting service is established you will have access to the HostGrid control panel using the email and password you chose when you created your account.
We offer a 30 day "money-back guarantee" which applies to all annual hosting subscriptions. If for any reason you are not satisfied with our services you can cancel them at any time and we will provide a full refund of your web hosting if you cancel within the first 30 days after the initial set-up and activation of the web hosting service. The following services are covered by a 14 day money back guarantee; monthly hosting subscriptions, Website Backup, VIP Support, Website Security, Managed SSL and Domain Privacy. All other additional services are non-refundable
A deduction of $15.00 will be made from any hosting refunds where a domain was registered for free as part of the hosting subscription. This does not affect any other rights you have to terminate any services you receive from us. All domain registrations are non-refundable and it is the responsibility of the user to check the spelling of their chosen domain name before completing their purchase. It is the responsibility of the user to transfer their domain name away from us and to another registrar before the renewal date and the agreed end date of their hosting subscription. If they do not, their domain name will expire.
We are unable to offer refunds on any Mailbox or SEO services and ask that any cancellation requests are made to us at firstname.lastname@example.org at least 14 days in advance of the next monthly charge to avoid any future charges. We do not guarantee that the web hosting services will be uninterrupted, error free or completely secure.
We have no control over or knowledge of any content or data within your hosted website. It is your responsibility to take appropriate steps to reduce the risks in the use of the web hosting services including by adherence to the Acceptable Use Policy and relating to possible loss of data (including personal data or cardholder data). Please note that whilst we will use our reasonable efforts to resolve problems arising within our services we do not backup data [unless you have purchased backup services] and we do not guarantee that we can restore any lost or corrupted data. We do not accept any liability for loss or corruption of any data.
In addition to any rights we have under our Terms of Service we reserve the right without liability to remove content or software from your website where we become aware or have reason to believe that the content or software in question is illegal or defamatory, infringes third party rights or breaches our Acceptable Use Policy. We may exercise these rights with minimal or no notice to you.
References to "we", "us" and "our" are references to Host Plus Limited (trading as HostGrid). We are registered in England as a company with registration number 12823147. Our registered office is at Larch House, Parklands Business Park, Denmead, Hampshire, United Kingdom, PO7 6XP . Our VAT number is 355 7419 75.
You can contact us by calling our helpdesk on
UK 0333 016 5227 US 1 833 223 7741 EU 0808 164 4423 AUZ 1 800 491 719or via your Host Plus Limited control panel once you have an active account.
Governing Law and Arbitration for users in the United States
Governing Law and Jurisdiction for users outside the United States
A free domain name is included with every applicable HostGrid subscription. However, it is not just any free domain, but is a free domain name for the lifetime of your subscription! This removes any worries over the renewal of your domain and the risk of your website ever being taken down, how reassuring. Each time you renew your subscription we will cover the renewal cost of your domain and we’ll keep doing so for the lifetime of your subscription.
If at any point you choose to end your subscription with us and would like to keep your domain we charge a non-refundable fee of $15.00 to release the domain.
Each HostGrid hosting subscription comes with a free Let’s Encrypt SSL, a leading name in internet security.
Their digital certificates are user-friendly and can be applied to any website, enabling https for a secure experience for all visitors.
We are so confident you will be happy with our premium hosting features and quality service that we allow you up to 30 days to claim a refund on your annual hosting subscription cost if you feel our service isn’t for you. After 30 days have passed, HostGrid does not offer any refunds on any cancelled services.
Our 30 day money back guarantee applies to annual hosting plans only. Additional services such as monthly hosting subscriptions, Website Backup, VIP Support, Website Security and Domain Privacy are covered by a 14 day money back guarantee. Registrations of certain TLDs can be deleted and refunded within 4 days of registration, an administration fee of $15.00 will be charged. Refunds cannot be granted for any other domain registrations.
We are unable to offer refunds on any Mailbox services and ask that any cancellation requests are made to us at email@example.com at least 14 days in advance of the next monthly charge to avoid any future charges.
If you wish to keep your registered domain name we can deduct a domain charge from your hosting subscription refund so it will be yours to take away.
Every HostGrid hosting subscription comes with a free email address that can be used in conjunction with your primary domain. This will give your brand a professional look and allow you to keep in contact with all of your customers using our efficient and user-friendly interface.
HostGrid includes the following domain allowance with each hosting subscription:
You may find these knowledgebase articles helpful when understanding domain types: