A cookie is a small file of letters and numbers that we store on your browser or the hard drive of your computer if you agree. Cookies contain information that is transferred to your computer’s hard drive which is then used to identify the user or device and to collect information. Cookies are intended to make the interaction between users and websites faster and easier.
Cookies are typically assigned to one of four categories (referred to below), depending on their function and intended purpose.
We use the following cookies:
These are cookies that are required for the operation of our Website. They include, for example, the service we use to record your choice of accepting or declining cookies on our Website.
They allow us to recognise and count the number of visitors and to see how visitors move around our Website when they are using it. This helps us to improve the way our Website works, for example, by ensuring that users are finding what they are looking for easily.
These are used to recognise you when you return to our Website. This enables us to personalise our content for you, greet you by name and remember your preferences (for example, your choice of language or region).
These cookies record your visit to our Website, the pages you have visited and the links you have followed. We will use this information to make our Website and the advertising displayed on it more relevant to your interests. We may also share this information with third parties for this purpose.
You can find more information about the individual cookies we use and the purposes for which we use them in the table below:
|Cookie||Name||Purpose||How long until the cookie expires?||Legal Basis we rely on|
|Strictly necessary cookies||PHPSESSID||Information regarding users session||1 Year||Legitimate business interest|
|fident-token||Identifies a logged in user||1 Year||Legitimate business interest|
|Functionality cookies||FRT:DCR||Fortifi Cookie to identify the device||1 Year||Legitimate business interest|
|FRT:FPID||Fortifi Cookie to store the fingerprint ID of the device||1 Year||Legitimate business interest|
|FRT:FPRINT||Fortifi Cookie to store the deceive fingerprint encrypted||1 Year||Legitimate business interest|
|FRT:VIS||Fortifi Cookie to store the visitor ID used by fortifi||1 Year||Legitimate business interest|
|FRT:ADVTD||Store Affiliate information||1 Year||Legitimate business interest|
Some of the features on our Website (the features) may include social networking features, such as the Facebook® “Like” button and widgets, “Share” buttons, and interactive mini-programs. Additionally, you may choose to use your own social networking logins from, for example, Facebook or LinkedIn®, to log into some of the features. If you choose to connect using a social networking or similar service, we may receive and store authentication information from that service to enable you to log in and other information that you may choose to share when you connect with the features. The features may collect information such as the web pages you visited and IP addresses, and may set cookies to enable the features to function properly. We are not responsible for the security or privacy of any information collected by these third parties. You should review the privacy statements or policies applicable to the third-party services you connect to, use or access. If you do not want your personal information shared with your social media account provider or other users of the social media service, please do not connect your social media account with your account for the features and do not participate in social sharing on the features.
There are various ways in which you can control and manage cookies.
You block cookies by activating the setting on your browser that allows you to refuse the setting of all or some cookies.
If you opt out of cookies and then delete all cookies, your opt out will not be saved and you will need to opt out again as this will then store a strictly necessary cookie so that your device will remember that you have opted out.
The settings you change will only apply to the device on which you change them and will not apply across all your devices. If you want to opt out of cookies on all your devices, you will need to change the settings on all of your advices individually.
Please note that if you block cookies this will impact on how our Website functions and in some cases (in particular with regard to strictly necessary cookies) you may not be able to access all or parts of our Website.
We use certain other tracking technologies in addition to cookies:
Local shared objects/Flash cookies: Flash cookies, also known as local shared objects, are designed to support browser content supported by Adobe® Flash. They are usually used to enable ads and video content on websites. Like other cookies, they will store information on your device, some of which will be specific to the Flash-enabled content. Flash cookies can only be deleted within Adobe Flash rather than via your browser. Please refer to the following help page for information on how to manage your privacy settings and deletion of Flash cookies: http://www.macromedia.com/support/documentation/en/flashplayer/help/settings_manager.html.
Web beacons: Our web pages may contain electronic images known as web beacons (also called single-pixel gifs and transparent graphic images) that we use to help deliver cookies on our Website, count users who have visited those pages, deliver the features, and analyse the effectiveness of our promotional campaigns, for example. We may also include web beacons in our marketing email messages or newsletters to determine whether an email is opened or if links are clicked. Web beacons are also used to deliver you interest-based advertising.
Web server & application logs: Our servers automatically collect certain information to help us administer and protect our Website, analyse usage, and improve users’ experience. The information collected includes:
Some browsers transmit Do Not Track (DNT) signals to websites. Due to the lack of a common interpretation of DNT signals throughout the industry, we do not currently alter, change or respond to DNT requests or signals from these browsers. We continue to monitor industry activity in this area and reassess our current DNT practices as necessary.
A free domain name is included with every applicable HostGrid subscription. However, it is not just any free domain, but is a free domain name for the lifetime of your subscription! This removes any worries over the renewal of your domain and the risk of your website ever being taken down, how reassuring. Each time you renew your subscription we will cover the renewal cost of your domain and we’ll keep doing so for the lifetime of your subscription.
If at any point you choose to end your subscription with us and would like to keep your domain we charge a non-refundable fee of $15.00 to release the domain.
Each HostGrid hosting subscription comes with a free Let’s Encrypt SSL, a leading name in internet security.
Their digital certificates are user-friendly and can be applied to any website, enabling https for a secure experience for all visitors.
We are so confident you will be happy with our premium hosting features and quality service that we allow you up to 30 days to claim a refund on your annual hosting subscription cost if you feel our service isn’t for you. After 30 days have passed, HostGrid does not offer any refunds on any cancelled services.
Our 30 day money back guarantee applies to annual hosting plans only. Additional services such as monthly hosting subscriptions, Website Backup, VIP Support, Website Security and Domain Privacy are covered by a 14 day money back guarantee. Registrations of certain TLDs can be deleted and refunded within 4 days of registration, an administration fee of $1 will be charged. Refunds cannot be granted for any other domain registrations.
We are unable to offer refunds on any Mailbox services and ask that any cancellation requests are made to us at firstname.lastname@example.org at least 14 days in advance of the next monthly charge to avoid any future charges.
If you wish to keep your registered domain name we can deduct a domain charge from your hosting subscription refund so it will be yours to take away.
Every HostGrid hosting subscription comes with a free email address that can be used in conjunction with your primary domain. This will give your brand a professional look and allow you to keep in contact with all of your customers using our efficient and user-friendly interface.
HostGrid includes the following domain allowance with each hosting subscription:
You may find these knowledgebase articles helpful when understanding domain types: