Acceptable Use Policy
Last Updated: Tuesday January 21st, 2020 at 15:00
This Acceptable Use Policy sets out the rules and guidelines that apply when you use our website hostgrid.com and/or receive any services we supply ("Services").
By using our website and/or Services, you confirm that you accept the terms of this policy and that you agree to comply with them.
We may from time to time make changes to this policy. If you are a customer and we hold contact details for you, we will advise you of any such changes.
3.1 You may not use our website and/or Services:
3.2 You also agree not to:
4.1 The standards in this section 4 ("Content Standards") apply to any and all content which you:
4.2 All content must comply with the law applicable in England and Wales and in any country from which it is posted.
4.3 Content must not:
5.1 Where we provide you with a mail server the following restrictions apply:
5.2 If, as a result of a breach of this Clause 5, we have to undertake any action, including but not limited to removing mass emails from our systems, dealing with any user complaints, we reserve the right to charge you a fee for administration time spent.
A free domain name is included with every applicable HostGrid subscription. However, it is not just any free domain, but is a free domain name for the lifetime of your subscription! This removes any worries over the renewal of your domain and the risk of your website ever being taken down, how reassuring. Each time you renew your subscription we will cover the renewal cost of your domain and we’ll keep doing so for the lifetime of your subscription.
If at any point you choose to end your subscription with us and would like to keep your domain we charge a non-refundable fee of $15.00 to release the domain.
Each HostGrid hosting subscription comes with a free Let’s Encrypt SSL, a leading name in internet security.
Their digital certificates are user-friendly and can be applied to any website, enabling https for a secure experience for all visitors.
We are so confident you will be happy with our premium hosting features and quality service that we allow you up to 30 days to claim a refund on your annual hosting subscription cost if you feel our service isn’t for you. After 30 days have passed, HostGrid does not offer any refunds on any cancelled services.
Our 30 day money back guarantee applies to annual hosting plans only. Additional services such as monthly hosting subscriptions, Website Backup, VIP Support, Website Security and Domain Privacy are covered by a 14 day money back guarantee. Registrations of certain TLDs can be deleted and refunded within 4 days of registration, an administration fee of $1 will be charged. Refunds cannot be granted for any other domain registrations.
We are unable to offer refunds on any Mailbox services and ask that any cancellation requests are made to us at firstname.lastname@example.org at least 14 days in advance of the next monthly charge to avoid any future charges.
If you wish to keep your registered domain name we can deduct a domain charge from your hosting subscription refund so it will be yours to take away.
Every HostGrid hosting subscription comes with a free email address that can be used in conjunction with your primary domain. This will give your brand a professional look and allow you to keep in contact with all of your customers using our efficient and user-friendly interface.
HostGrid includes the following domain allowance with each hosting subscription:
You may find these knowledgebase articles helpful when understanding domain types: